Remote Banking Services

Client-Bank

Client-Bank System offers the Client the following opportunities:

  • electronic statements of remainders on the Client accounts by telecom channels
  • convenient facilities for formation of electronic payment documents with an opportunity of their editing and printing
  • formal control of a correctness of filling up documents at the stage of their input even before dispatch to the Bank
  • archiving the transmitted / received documents
  • transferring of the prepared payment documents to the Bank from the office of the Client by telecom channels and getting conformation on reception of the transmitted documents

The Client part of the system is easily installed and simple in use. To work with the systemthe Client needs an IBM/PC-compatible computer, modem or the allocated access to the Internet.

If the Client has a permanent access to the Internet on the allocated channel, the exchange between the Client and Bank can occur automatically in the time periods set by the Client.

It is not necessary to worry about safety of your confidential information when effecting financial transactions as the Client-Bank system has a reliable cryptographic protection based on algorithms of the electronic digital signature and enciphering.

Installation and support of the system our experts execute free of charge.

Rates of Sinergia Bank, JSC for Cash Services through the Client-Bank System, valid from September, 10, 2015.

Services of the BankRates
Non-cash transfer of money resources Rub. 19 for each document, payment of services of the enterprises of the State Committee of the Russian Federation on communication and information is the subject to additional compensation
Realizing payments inside the Bank Fee is not raised
Operating the account of the Client Rub. 500 / month
Installation of the Client-Bank program module, Version 4 Rub. 1000
Installation of the Client-Bank program module for control function  Rub. 1000
Reset of the Client-Bank program module, Version 4 Rub. 1000

 

Client-Bank Version Updating

At the moment the available Version of the Client-Bank System is 4.0.4.7 dd 19.05.2015.

For updating the version it is used the ZIP archive of ~2.5 Mb download.

The date of publication of the updating program: 23-07-2014

Download a new version of the program (~11 Mb) here

The updated directory of the Banks  here

How to update the Client-Bank system with the ZIP archive:

1. Load the updcbs.zip file in the UPDATE directory of the Client-Bank Program (usually it is the c:/sinergia.cbs/update catalogue).

2. Start up the Client.bat file which is in the catalogue with the installed program.

How to update the directories of the Banks of Russia:

1. Load the bicupd.zip file in the UPDATE directory of the Client-Bank program (usually it is the c:/sinergia.cbs/update catalogue).

2. Start up the Client.bat file which is in the catalogue with the installed program.

Frequently Asked Questions

I have installed the Client-Bank on my computer and I wish the other computers in our network will be connected to the program. How can I do it?

Create the general access on reading for the Client-Bank folder on your computer and open access to the chosen users. Create on a desktop of other computers a link to the program found it through your network environment. On other computers you can realize now all operations in the Client-Bank. Please BE CAREFUL while doing this procedure!!! Contact your system administrator to assist you to differentiate correctly the access to this folder.

I have made an inquiry for an extract, but there is no extract appeared. Why?

The inquiry for an extract should be sent in the Bank, processed and only after that the extract will be sent to the computer of the Client. To receive extracts it is necessary, after formation of your inquiry, to execute a communication session with the Bank for sending this inquiry. You need to wait for some minutes while the server of the Bank processing the inquiry, and then to execute a communication session for receiving an extract.

I have the old directory of the Banks. I enter BSC, but the wrong name of the Bank is substituted. What should I do?

At any moment you can load updating of the directory of the Banks from our site. The link for loading is here. We recommend updating the directory not more often as once a week and not less often as once a month. Recommendations for updating you can find here.

There is "a mistake of import of incoming documents" appeared.

Check up if an anti-virus program is installed on your post computer. Using the Norton Antivirus is a widespread reason. While checking the sent and received e-mails this program cannot decipher a transferring package and therefore considers it suspicious and does not pass in the Bank. In this case disconnect checking of out coming mails on viruses or disconnect checking of the mail box of the Client-Bank system.

Payments do not reach the address. The status on documents remains "Sending" (but not "Paid"). The conformation of the accepted package does not come for a long period of time.

The reason can be wrong adjustment of the address of the SMTP server, for example, of the internal server of the organization or of the Internet-provider. Check by your provider the correct SMTP address of the server and specify it in the program adjustments. Or use the post server of the Bank for sending electronic payments.

The program informs about the mistake "The confidential key of the Client is not specified"

More often this mistake occurs at moving the program from one place on another. It is necessary to follow: Service ---> Adjustments ---> Enciphering and to check up ways up to the file with the confidential key of the Client. Check up, that all fields have been filled up.

The program informs about the mistake "The directory of the Clients is empty ".

The given mistake arises at initial installation of the program. It is necessary to come into section Directories ---> Client directories, and to fill up the particulars of your organization and to specify the settlement account.

During the session with the Bank the computer has been reloaded and as a result the program cannot be started.

Try to make re-indexing of the database. It is necessary to come into the section System ---> Re-indexing of the tables. At the negative result contact the programmer of the Bank.

 

On all technical problems you can call the Program and Software Support Department of the Sinergia Bank by phone (8452) 223-178.

Security of Remote Banking Service

Description of the technology and means of ensuring information security used in Sinergia Bank, JSC

The use of electronic means for financial document management requires the application of special means to ensure confidentiality, authentication, access control, integrity and identification. For this purpose at the present time means of cryptographic protection are commonly used.

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